Dual Rate Food & Beverage Cashier, Guy Fieri

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                          Dual Rate Food & Beverage Cashier

DEPARTMENT:                                Food

GRADE/FLSA STATUS:                H815-Non-Exempt            

BADGE TYPE/COLOR:                 Key - Blue                                            

REPORTS TO:                                  Food Service Supervisor

SUPERVISES:                                    F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host

 

JOB SUMMARY:

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

 

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&B CASHIER:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values   
• Greet guests; seat them in restaurant according to rotation schedule
• Operate cash register and properly settle checks
• Tabulate bills using calculators, cash registers, or optical price scanners
• Responsible for the proper settlement of all guest checks
• Receive payment by cash, credit cards, comps, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Record tips from credit cards,  automatic debits and comp customers
• Keep work area neat and clean
• Assist customers by providing information and resolving their complaints
• Balance register at end of shift
• Build relationships with customers
• Demonstrate superior customer service skills by displaying outlined service behaviors
• Ensure service recovery activities
• Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Build relationships by greeting guests with a warm, friendly verbal greeting
• Maintain clean and orderly checkout areas and complete other general cleaning duties
• Assist in clearing, cleaning and resetting tables
• Provide a warm farewell and thank guest for visiting
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Adhere to regulatory, departmental and company policies/procedures  in an ethical manner

 

• EDR Cashier:
• Able to work behind the serving line as a cook, as needed
• Control food production to include:  proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed

 

• Room Service Cashier:
• Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms
• Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal 
• Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and  processing all orders using the computer system
• Assure timely delivery of comp requests from VIP Services and other casino departments
• Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records
• Verify guest room numbers and estimated time of arrival for delivery of amenities

 

        Dispatch and track service person availability for orders and assign deliveries as well as tray pick

 

• Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service
• Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve al