Senior Customer Solutions Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Manages network elements for voice and data networks and monitors and evaluates capacity utilization for these networks.  Submits capacity triggers as necessary.  Forecasts and trends bandwidth growth to produce capacity triggers for bandwidth relief.  Develops plans to augment capacity relief as needed.

The Main Responsibilities

• Triggers projects utilizing the most feasible, practical and economical means. 
• Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices. 
• Skilled in planning and/or engineering. 
• Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. 
• Must be capable of handling moderately complex engineering assignments. 
• Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
• Configures systems to user environments.
• Supports acquisition and implementation of hardware and software as well as subcontractor services. 
• May act as a technical project leader or provide work leadership for lower level employees.
• Excludes those with full supervisory responsibilities. 
• Requires limited direction and guidance.

What We Look For in a Candidate

• Bachelor's degree or equivalent education and relevant experience 
• 6 - 8 years of related experience
• 4+ with a Master's Degree
• Working knowledge of Level3 (RED) Fiber infrastructure and Systems desired

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

 

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

• Benefits
• Bonus Structure

 

#LI-AW1

Requisition #: 337525

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We