Sr. Mgr, Employee Communications and Engagement

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more. At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our family. 

Overview

Southern Glazer’s Wine & Spirits, the preeminent distributor of beverage alcohol, is seeking a dynamic and strategic Sr. Manager of Employee Communications and Engagement to enhance how our employees engage with company news, tools and resources across the organization as part of the Company’s high-performing and admired Corporate Communications Department. In this role, you will execute Southern Glazer’s internal communication strategy to boost employee engagement with digital content. This role requires strategic oversight of internal digital channels, including the new ServiceNow employee portal to enhance employee experience and workflow. 

Primary Responsibilities

Serve as managing editor of the employee portal.  Serve as the managing editor of Southern Glazer’s new employee experience portal on ServiceNow. Oversee the content lifecycle from strategy, creation to publication and measurement. Ensure content is dynamic, accurate, and engaging and aligns to Southern Glazer's internal communications strategy and business objectives. 

Develop, maintain and execute content strategy. Direct and oversee the creation of high-quality, impactful relevant content by collaborating with various internal content owners and subject matter experts ensuring consistent voice and brand identity. Create and execute content as needed to support the employee portal and other emerging internal digital communications channels. 

Partner with content owners and contributors. Build and foster strong relationships with key content owners and subject matter experts across the organization to ensure content alignment, accuracy, and effectiveness. 

Establish and execute content governance. Establish processes, templates, and editorial standards.  Follow standard operating procedures for content reviews/approvals and ongoing maintenance.  

Additional Primary Responsibilities

Support the employee portal strategic roadmap. Collaborate with our technology partners to launch and manage ServiceNow’s employee experience portal and long-term product roadmap. This includes leveraging features and potential future integrations that will unify the employees’ experience through a single platform. 

Manage internal digital communications channels. Support the strategy for new and emerging internal digital communication platforms, including the employee portal, digital signage, live stream and other internal digital communications channels.   

Minimum Qualifications

Bachelor’s degree in communications, public relations, marketing or related field, plus 7 - 9 years of digital communications and digital content experience; or an equivalent combination of education and experience 

Proven experience in large-scale digital content operations within a large organization with a focus on reaching diverse, dispersed employee populations 

Strong writing, editing, storytelling and content development skills for digital application 

Data-driven mindset with ability to use analytics and insights to optimize content performance. 

Requires EXP/CMS project management, UX/UI fluency  

Experience with digital communication tools and platforms, including mobile communications apps, intranets, and employee engagement platforms such as ServiceNow and SharePoint  

Knowledge of MS Office Suite and/or software applications related to job functions 

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)
• Physical demands with activity or condition may include occasional to rare