IT System Engineer - User Account Management & Client Support (all genders)

  

IT System Engineer - User Account Management & Client Support (all genders)

 

�� Challenge the Impossible​ ​

 

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1800 professionals, spread across 14 locations in seven countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites and launchers industry, we’re helping to improve life on earth.

 

Your crew

You‘ll join a dynamic team , where your role will involve ensuring smooth logistics, efficient production, and timely delivery of our top-notch products. 
We are currently in an exciting transformation where we are growing a Tech Hub in Portugal. Together, we are a diverse team with different backgrounds and personalities, but we are all connected.

We are seeking a highly motivated IT System Engineer with a strong focus on user account management, client support, and the administration of IT systems. 
This role will involve managing the full lifecycle of user accounts, from creation and modification to deactivation, 
along with supporting client systems (hardware, software, operating systems) across the organization. 
The ideal candidate will be responsible for ensuring users have the necessary access to IT systems while maintaining efficiency and compliance with corporate policies.
Additionally, you will support processes like ServiceNow ticket management, client operating system updates, printer management, 
and meeting room equipment management to ensure smooth day-to-day IT operations.

 

Your Mission

•User Account Creation, Modification, and Deactivation:
 -Oversee the full user account lifecycle, ensuring proper account creation, updates, and deactivation in systems like Active Directory (AD) or other identity management platforms.
 -Work closely with HR and other departments to onboard new employees, ensuring timely creation of user accounts and access to required IT resources (e.g., email, shared drives, applications).
 -Perform regular account audits to ensure compliance with company security policies and manage access permissions as needed.
 -Handle password resets, role changes, and other modifications to user accounts as required.
•ServiceNow Ticket Management:
 -Manage and resolve user support requests (service tickets) through the ServiceNow platform, ensuring quick and efficient solutions for user-related issues (e.g., login issues, system access).
 -Classify, prioritize, and escalate tickets as necessary to ensure timely resolution.
 -Monitor and ensure SLAs (Service Level Agreements) are met for user account requests and IT system issues.
•Client Systems Support:
 -Provide technical support for client devices, including desktops, laptops, and mobile devices, ensuring they are fully operational and compliant with organizational standards.
 -Install, configure, and troubleshoot client operating systems (Windows, macOS, etc.) to ensure smooth user experiences.
 -Ensure timely installation of OS updates, security patches, and software updates to maintain system security and performance.
•Printer and Peripheral Management:
 -Manage and maintain networked printers and other peripherals (e.g., scanners, projectors) ensuring they are properly configured and functioning.
 -Provide end-user support for printer issues, including connectivity problems, configuration errors, or hardware failures.
 -Maintain records of printer usage and deploy necessary changes or upgrades to meet office requirements.
•Meeting Room Equipment Management:
 -Ensure that meeting rooms are equipped with functional AV systems, video conferencing tools, and presentation systems.
 -Handle troubleshooting and maintenance of meeting room equipment to ensure seamless operation during meetings and conferences.
 -Manage the scheduling and booking of meeting rooms, ensuring that resources are available and properly configured for user needs.
•Collaboration and Support:
 -Collaborate with other IT teams to provide a holistic approach to user support, ensuring that all IT systems and applications function optimally for end users.
 -Offer ongoing technical guidance to users, helping them solve issues related to system access, software, and hardware.
 -Assist with IT onboarding and offboarding processes, ensuring that all devices are properly configured and user accounts are appropriately set up or deactivated.