Staff Systems Engineer - Kubernetes

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a member of the Infrastructure Reliability Engineering  team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Infrastructure Operations and Production Support of container technologies and orchestration platforms
• Knowledge of alerts and monitoring tools and system management tools for environments and configuration management and Cloud orchestration tools
• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards
• Strong technical analytical and troubleshooting skills and possess an ability to explain technical concepts and provide guidance to staff.
• Proficient to expert scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
• Must have Strong Knowledge & experience in system monitoring techniques and tools supporting unattended operations.
• Ability to operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
• Excellent communication & interpersonal skills. Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Security Remediation process (vulnerability assessment and patch management)
• Contribute to standardize and document operational procedures.
• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management
• Be scheduled On-Call  to support the infrastructure and our systems.
• Work on shift days ( Tuesday to Saturday from 9:00AM to 6:00PM)
• This is a hybrid position. Employees in hybrid roles are expected to work from the office 3 set days a week.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Minimum 4 years of experience in System Administration
•Minimum 3 years hands-on experience with Kubernetes preferred.
•Minimum 2 years of experience with AWS /GCP
•Minimum 2 years of Scripting experience (Shell, Python ,Ansible , Terraform and YAML packages)
•Experience with configuration management tools (Chef, Ansible, terraform etc.) is must.
•Working with tools surrounding the Kubernetes ecosystem such as helm, kubeadm, CSI, CNI etc.
•Experience with CI/CD or GitOps pipeline Architecture ( i.e., ArgoCD, Code Fresh, Jenkins )
•Working knowledge of monitoring and logging tools: Prometheus, Graphana, Fluentbit ,Netcool, Humio
•Good to have experience with Microservices based applications traffic routing ( i.e., Istio ServiceMesh )