Operations Supervisor - 1st Shift

Description

Job Title: Operations Supervisor

Department: Custom Packaging Operations

Reports To: General Manager

Position Type: Full-Time – Exempt

Salary Range: $70,000.00 to $85,000.00/Yearly

Purpose of PositionManage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a “Continuous Improvement Culture”.
• We are committed to the safety of our employees and our equipment/facilities.

Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.… Promote teamwork and assist in all areas and processes in the operation as needed / required.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc.…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety:

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency:

1. The ability to motivate and drive a team to meet and exceed department and company goals.
2. The ability to build a successful relationship with the customer.
3. Working knowledge of warehouse operations and WMS.

Role Expectations

Productivity / Efficiency:

• Understand customer contract requirements.
• Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
• Perform cycle counts as detailed by the company or the customer and record system entries.
• Achieve Daily Revenue P & L Metric (overall green status).
• Daily Revenue P & L metric information to be current within 48 hours.
• Work with direct reports to implement corrective actions as needed based on weekly overall performance when metric is below green status. Exception on some customer accounts based on data availability.
• Manage overall equipment needs and supply ordering.
• Plan daily labor to inbound / outbound activity.
• Seek assistance from your immediate Manager as needed.

Safety:

• Ensure that Safety Policies are being followed and enforced throughout the operation.
• Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs. Includ