Knowledge Management & Innovation Program Director

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Director of Knowledge & Innovation Program Management plays a critical role in advancing the firm’s knowledge management and innovation strategy by designing, coordinating, and delivering complex, cross-functional programs that improve attorney efficiency, client service, and the overall competitiveness of the firm.

Essential Duties And Responsibilities

• Partner with the Chief Knowledge & Innovation Officer to translate firmwide KM and innovation priorities into structured programs and actionable workstreams.

• Lead cross-functional program management for major KM/AI initiatives, coordinating resources across IT, HR, Finance, Marketing/BD, and Practice Groups.

• Work closely with designated Knowledge Management Partners to understand their key practice group and department needs, incorporating those needs into current and future planning.

• Develop strong working relationships with the Knowledge Management Partners, helping them serve as advocates for new Knowledge Management & Innovation (KM&I) projects and identifying how these efforts can embed with current practice group approaches to further enhance client service and relationships.

• Establish and embed program management methodologies, tools, templates, and reporting mechanisms across the firm to establish rigor, consistency, and predictability to KM&I project delivery.

• Ensure projects are prioritized, resourced, and sequenced effectively to align with firm strategy and deliver measurable business value.

• Ensure KM&I projects are aligned with the firm’s IT Project Management Office (PMO) and overall portfolio of projects to maximize coordination, mitigate conflicts, and deliver business value.

• Identify, monitor, and communicate key performance indicators (KPIs) and success metrics for KM and innovation programs.

• Facilitate workshops, presentations, and training sessions to support change management and drive engagement.

• Benchmark firm programs against peer firms and other industries to identify leading practices.

• Supervise program management staff and manage vendor or consultant relationships as needed.

• Foster a culture of collaboration, accountability, and continuous improvement within the Knowledge & Innovation team.

Knowledge, Skills, And Abilities

• Deep knowledge of program and project management methodologies, with proven experience leading multi-stakeholder initiatives in professional services or complex organizations.

• Strong understanding of knowledge management, innovation, and AI/technology enablement in a professional services environment.

• Exceptional communication, presentation, and interpersonal skills; ability to engage credibly with and influence decision-making of senior executives, partners, and attorneys.

• Expertise in stakeholder management, change management, and organizational alignment.

• Excellent organizational and time management skills, with the ability to balance multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills, with the ability to define metrics and measure outcomes.

• Commitment to professional development, continuous learning, and fostering innovation across the firm.

• Proficiency in common project management and collaboration tools (e.g., MS Project, Smartsheet, Asana, or similar).

Education And/or Experience

• Bachelor’s degree required; advanced degree (e.g., MBA, JD) preferred.

• Minimum ten (10) years of experience in program/project management, with significant exposure to knowledge management, innovation, or technology initiatives.

• Professional certification (PMP, PgMP, or equivalent) preferred.

• Experience in a law firm, consulting firm, or other professional services environment strongly preferred.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by b