Client Solution Senior Associate

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

As a Client Solutions Senior Associate, your role is focused on end-to-end solution delivery for client needs throughout the client lifecycle, including client onboarding and managing client change requests. This role requires the ability to be client-facing, bringing strategic insight and practical solutions to both internal and external partners. You will function as the subject matter expert on operational solutions delivery for clients and internal partners, specializing in client onboarding and managing client change requests. Depending on current needs, your role will involve analyzing, interpreting, and validating client requests, leading client onboarding, modifying client setups, executing on, collaborating with, and/or delegating tasks to downstream functional teams, and managing projects to ensure seamless execution. Your position will serve as the single source of accountability, ensuring that client needs are met efficiently and effectively ensuring contractual obligations and regulatory requirements are met. You will own solution delivery for multiple clients and projects simultaneously while working closely with teams across the organization.

Your contributions will directly impact our company’s ability to meet its high growth objectives and extend its reach – thus improving the lives and health of more people. 

Core competencies required for success in this role include leadership, problem solving, project management, communication, organization, flexibility, attention to detail and process improvement.

Essential Duties and Responsibilities

• Client Requirement Analysis, Interpretation, and Validation: 
  • Assist in analyzing, interpreting, and validating client requirements to support solution delivery
  • Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.
  • Effectively communicate diverse client needs with internal and external teams to ensure successful solution delivery.
  • Ability to explain technical concepts confidently to non-technical audiences, familiarity with medical and healthcare terminology. 
• Project Management, Accountability, and Change Management: 
  • Lead and/or support on the execution of projects, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project. 
  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract. 
  • Lead meetings and conference calls with clients and internal partner teams
  • Execute on, collaborate with, and/or delegate tasks to downstream functional teams
  • Create and manage customer-specific materials and process artifacts
  • Ensure client satisfaction through follow-up and thorough communication
  • Use organization wide and departmental KPIs to drive prioritization and decision-making
  • Manage multiple projects simultaneously, assisting team to deliver on time 
  • Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation to support high-quality client solutions
  • Presentation Skills: Facilitate meetings and conference calls with clients and internal partner teams

Supervisory Responsibilities

No

Qualifications Expected for Position

• 3+ years of professional and client-facing experience and/or direct project management experience 
• The ability to work flexibly across multiple projects and balance competing priorities cross-functionally
• Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with upper management 
• Strong project management skills, proven ability to multitask effectively
• A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs
• A metrics-driven approach, with the ability to set and track individual project me