Okta Support Engineer (REMOTE)

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Okta Support Engineer with a Secret Security clearance to support KITS and our government customer. The position is remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an experienced ICAM Okta Support Engineer to join a team supporting Identity, Credential, and Access Management (ICAM) solutions for our government customers. The ideal candidate is a technically skilled professional with a strong background in identity and access management technologies, particularly within the Okta platform, and is passionate about delivering secure and reliable solutions in a federal environment.

The ICAM Okta Support Engineer will provide technical support, configuration, administration, and maintenance of Okta-based Identity, Credential, and Access Management solutions in a federal government environment. The engineer will work closely with security teams, system administrators, and government stakeholders to ensure integrity, availability, and security of identity and access management systems.

Principal responsibilities will include but are not limited to:
• Provide day-to-day administration, configuration, and support of the Okta platform, including user lifecycle management, application integrations, and authentication policies.
• Troubleshoot and resolve ICAM-related incidents, service requests, and problems in a timely manner, adhering to established SLAs.
• Configure and maintain Okta features including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Universal Directory, Lifecycle Management, and API Access Management.
• Integrate Okta with enterprise applications, directories, and third-party services using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) protocols.
• Support the onboarding and offboarding of users and applications within the Okta environment.
• Monitor system health, review logs, and proactively identify and address potential issues within the ICAM ecosystem.
• Collaborate with security and compliance teams to ensure IAM configurations meet federal security standards and frameworks, including NIST guidelines and Zero Trust principles.
• Assist in the development and maintenance of technical documentation, standard operating procedures (SOPs), and runbooks related to ICAM and Okta operations.
• Participate in change management processes, including planning, testing, and implementing changes to the Okta environment.
• Support audits and compliance reviews by providing relevant access reports and configuration documentation.
• Work with cross-functional teams to evaluate and implement new Okta features and capabilities that align with mission requirements.
• Provide Tier 2/Tier 3 support for escalated identity and access management issues.

Education and Experience:
Required:
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree.
• 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform.
• Active Secret Clearance required.
• Relevant Okta certification(s) required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant).

Required Skills and Competencies:
• Exceptional communication skills in English – both written and oral – with the ability to communicate effectively with technical and non-technical stakeholders.
• Hands-on experience administering the Okta platform, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows.
• Strong understanding of identity federation protocols including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
• Experience integrating Okta with Active Directory (AD) and/or LDAP environments.
• Familiarity with ICAM frameworks, principles, and federal identity management standards (e.g., NIST SP 800-63, FICAM).
• Experience supporting users and applications in a ticketing/ITSM environment (e.g., ServiceNow, Jira).
• Ability to analyze and interpret system logs to diagnose and resolve access and authentication issues.
• Experience with Multi-Factor Authentication (MFA) deployment and policy management.
• Knowledge of Zero Trust Architecture principles and their application to identity and access management.
• Ability to create and maintain clear technical documentation, SOPs, and runbooks.
• Demonstrated ability to wo