Sr. Director, Executive Communications, Global Field Organization

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a strategic, innovative communications professional to join our world class, growing team. The ideal candidate will have a strong passion for storytelling and ability to craft compelling stories and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders. The role is ideal for a seasoned communications leader who has a passion for creating compelling, concise content, and who is experienced in supporting the internal and external communications of executive leaders across our growing Global Field organization. We are looking for someone who can serve as a thought partner and communications advisor to our Chief Commercial Officer and their leadership team. The successful candidate will be able to skillfully manage competing priorities, be a quick and creative thinker, excel at building relationships,  bring rigorous attention to detail. The role will work collaboratively with a variety of teams across the company to create, distribute, amplify, and measure results of executive communications programs. The ideal candidate will ensure internal/external communications are inspiring, modern, and deeply connected to target audiences.  

Responsibilities  

• Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.  

• Build and lead a holistic, 360-degree executive communications strategy and framework.  

• Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.  

• Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans.  

• Prepare executives with rehearsals, scripts, storyboards etc., while project managing the overall communications schedules  

• Manage and engage with communications agencies and contractors on a variety of projects and initiatives.  

• Lead, motivate, and develop the Global Field Communications team to have the best careers of their lives.  

• Establish and design processes to ensure timely execution through final publication and governance of all content.  

• Skilled at measuring and reporting out quarterly metrics.  

 

Qualifications

To be successful in this role you have:  

• 15+ years of executive communications, corporate communications, public relations, or marketing experience.  

• Desire to create a high-performing team at scale that can fle