Technical Lead - Dynamics

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Responsibilities

 

The Tech Lead – Dynamics 365 is responsible for guiding and leading the CRM Sales Excellence team through best practice for Dynamics 365 product suite. Understanding the Microsoft roadmap, future direction, partner products and building the right solutions is essential to this role. Hands on experience of Dataverse, Power Platform, Power Apps Plugins, front-end technologies will be expected. Leading junior developers by example and the ability to dive into code. A solid understanding of administration, and technical support for the Dynamics 365 Customer Engagement (CE) application. The candidate will participate in the continued rollout of Dynamics 365 and all subsequent CRM development projects. The role will work collaboratively with the external systems integrator, IT technical teams, IT business analysts, IT managers/architects and business subject matter experts to develop, configure, integrate, and document all technical components pertaining to the ERP/CRM solution. 

 

Key responsibilities include:

 

•            Experience with MS D365 CE capabilities and architecture with relevant MS certification

•            Lead technical teams through sprint delivery

•            Present to senior business stakeholders and deliver technical or complex topics to a non-technical audience

•            Guide the development, configuration and integration of Dynamics 365 mapping business requirements and processes to the CRM solutions.

•            Proficient in Power Apps Plug-In development, Portal development along with Power Platform (Dataverse, flows and PowerApps)

•            Fully understand the Dynamics 365 SaaS solutions across multiple lower and production environments

•            Build the future strategy for Dynamics 365 permissions & roles

•            Ensure application components are in compliance with the enterprise and solution architecture and apply best practices.

•            Follow change control procedures and oversee the deployment from development to test to production.

•            Collaborate with technology colleagues, business subject matter experts and outside vendors on end user issues and new application functionality.

•            Adhere to an iterative, agile implementation methodology.

•            Complete technical design deliverables and documentation.

•            Provide post-production technical support to end users.

•            Adhere to organizational policies and values.

•            Perform additional duties and participate in special projects as assigned.

 

 

Analytical/Decision Making Responsibilities: 

Senior communication capability required with Global Markets, Service Line and ET leadership. The role also requires relationship management skills to influence and motivate resources from ET that will not be direct reports. 

Knowledge and Skills Requirements:

The role requires a good working knowledge of the IT infrastructure, policies & procedures within EY but more importantly a great perspective on the business and the internal stakeholders we serve. The functional requirements of the technology we acquire, build or modify depend on the role’s ability to guide and deliver an enterprise CRM platform fit for now and the future. A longer-term roadmap and vision for individual application as well as the broader platforms will be necessary for effective development and deployment of the projects.

 

The candidate will be expected to be an expert in MS Azure, Dynamics 365, Power Platform & Synapse. Microsoft Certification should be provided as evidence and support the candidates’ credentials.

 

•            Technical, development and administration experience with MS Dynamics Customer Engagement (CE) across multiple versions of the product, including configuration and customization experience.

•            Experience working with JavaScript, C#, .NET, ASP, HTML, CSS, and database platforms including SQL Server

•            Familiarity with source code management concepts using Azure DevOps.

•            Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK.

•            Experience and/or knowledge of Dynamics 365 and t