Customer Support Intern

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:

The Customer Support Intern will support the day to day operations of the Solutions Engineering (SE) team. This individual should have a focus on attention to detail, organization, and communication both internally and externally.  This role will work closely with Supervisors, Directors and Solution Engineers on the execution of tasks varying in scope and focus to streamline projects and ensure the continuous delivery of kick-ass customer experience.  This intern will spend time collaborating with cross-functional teams across all of Cars Commerce on solutions to improve the customer experience.

A successful Customer Support Intern requires good communication and technical skills, willingness to learn and the ability to work well in a fast-paced environment. 

Responsibilities Include:

• Work with Solution Engineers on various projects such as break/fix, data audits, and case management
• Audits, updates, and QC of Salesforce data to ensure consistency and improve reporting
• Manage and qualify a queue of incoming tasks
• Collaborate with internal stakeholders if there is missing or incomplete information to ensure timely and accurate execution of requests
• Collaborate with various internal departments to complete assigned activities
• Partner with management to identify efficiency and process improvements
• Participate in small and large projects
• Maintain accurate information in internal systems and tools ensuring all systems and tools provide a track record and transparent view of team activity
• Follow up on tickets and to do’s to make sure teams can complete their tasks in a timely manner.
• Represent a positive brand during internal meetings.

About YOU: 

• Highly organized, punctual, and detail-oriented
• Fast learner & interested in new technologies
• Good customer service and relationship building skills
• Drive to improve the customer experience

About Our Internship Program: 

Our Summer Internship Program at Cars Commerce is designed to help undergraduate students learn professional skills through a combination of mentorship, on the job training, in-person skills training/development days, and team projects.

Program Details & Benefits:

• Program Duration: June 10th - August 16th
• Pay Rate: $17.50/hour
• Hours: Full-time, 40 hours/week
• Location: Hybrid (Work remote and work from the office 1-2 days out of the week)
• Equipment: Company issued laptop provided
• Benefits: Gain real-world experience within a rapidly-innovating, publicly traded tech company, contribute to key projects that leave a lasting impact, and form lasting connecti