Sr. Learning Operations Specialist

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna’s global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As a key member of our Global Learning & Development (L&D) team, you will ensure operational excellence across enterprise-wide learning programs at Moderna. This highly visible role supports a global learner population, anchoring flawless delivery and continuous improvement of strategic initiatives like ModernaONE onboarding, AI Academy, Manager Academy, and Corporate Core compliance training. You will own end-to-end learning operations, from logistics and scheduling to SuccessFactors LMS administration and data governance. Your white-glove customer support, analytical rigor, and system fluency will ensure every learning experience runs smoothly—while your automation mindset drives efficiency at scale. With flexible office-based presence in Warsaw, you’ll collaborate globally while staying close to the forefront of digital learning and GenAI tools.

Here’s What You’ll Do

Your key responsibilities will be:

• Orchestrating the daily delivery of global learning programs—managing intake, rosters, schedules, room/virtual setup, facilitator coordination, and logistics.

• Collaborating with Learning Partners and Program Managers to draft communications, distribute reminders, and manage learner experience logistics.

• Administering the full lifecycle of learning objects, programs, curricula, and automated assignments in SAP SuccessFactors; uploading SCORM packages, managing user libraries, and ensuring audit-readiness.

• Leading first-level support by triaging inquiries via ServiceNow and shared inboxes, resolving LMS access/ticket issues, and maintaining FAQs and user job aids.

Your responsibilities will also include:

• Gathering feedback and LMS analytics to refine program content, delivery methods, and workflows.

• Performing data audits and reconciling anomalies to uphold compliance standards.

• Onboarding vendors and facilitators—setting up access, managing documentation, and ensuring smooth contracting and invoicing workflows.

• Generating rosters, certificates, and digital credentials for global training sessions.

• Supporting procurement tracking and L&D budget operations.

• Proactively identifying automation opportunities and process improvement across all operational touchpoints.

• Providing ad hoc support to help scale a seamless, world-class global learning experience.

The key Moderna Mindsets you’ll need to succeed in the role:

• “We digitize everywhere possible using the power of code to maximize our impact on patients.”
  In this role, your expertise in SAP SuccessFactors and automation will ensure we scale smartly—streamlining and digitizing global learning operations to deliver a faster, better learner experience.

• “We behave like owners. The solutions we’re building go beyond any job description.”
  You’ll take full ownership of global L&D operations, anticipating issues before they arise and driving cross-functional improvements that enhance service excellence far beyond the task list.

Here’s What You’ll Need (Basic Qualifications)

• Minimum 2 years Corporate and/or Learning and Development experience

• Experience with Microsoft Office Word, Excel, Outlook, and PowerPoint

• Experience as an administrator in SAP SuccessFactors LMS

• Bachelor’s degree or equivalent in experience required

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Excellent written communication, public speaking, and collaboration skills

• Ability to prioritize, plan, and manage multiple projects concurrently

• Ability to m