Professional, Client Account Services

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The Professional, Client Account Services team provide technical support and communication to the clients that utilize Cotality products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of Cotality required to complete the request. The position also requires a certain level of configuration of various Cotality applications. Critical thinking and highly polished client communication skills are paramount to providing ongoing support of our clients’ complex technical needs.   

• Work autonomously with assigned client base, to deliver excellent customer service and care, planning, prioritizing, and delivering solutions that meet clients varied needs.  

• Client management with a mix of top and medium tier clients, conducting regular meetings with clients to gather requirements, walk through releases, discuss upcoming needs, conduct testing on staging and update on status of work in progress  

• Gather technical business requirements from clients and translate them into actionable items for various internal teams with little to no supervision required.  

• Perform moderate to complex application configuration work to provide on-going updates of services.   

• Troubleshoot, diagnose, and see problems through to resolution autonomously.  

• Ensure application fully satisfies customers in terms of data integrity, application behavior and other factors per customer requirements.  

• Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes.  

• Lead application change projects by utilizing project management skills and status reporting techniques.   

• Identify risks, develop mitigation plans, and manage customer expectations.  

Job Qualifications:

• Bachelor’s degree or equivalent education with a focus in the IT Industry or related field. Or 2+ years’ working experience in product implementation, technical or client support role.   

• At least 2-3 years’ experience in a similar role (client-facing role, account management, etc.)  

• Critical thinking and strong problem-solving skills   

• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.  

• Technical project management/coordination skills. 

Annual Pay Range:

48,900 - 77,000 USD

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Annual Pay Range:

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

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