Senior Customer Advocate, Oshkosh S-Series

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

The Senior Customer Advocate delivers an exceptional customer experience by resolving field issues, managing service inquiries, and representing customer interests across the organization. This role works closely with engineering, service, and cross-functional teams to provide technical support throughout the lifecycle of the S-Series Front Discharge Mixer, fostering long-term customer loyalty through outstanding service.

                                                                                                     

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Receive and process service complaints and inquiries; analyze issues, identify root causes, and initiate corrective actions.
• Provide troubleshooting support and parts assistance for S-Series Front Discharge Mixers while staying current with new products and offerings.
• Own service and parts issues by coordinating across departments to ensure timely resolution and customer satisfaction.
• Prepare and present information for meetings, training sessions, and customer events; coordinate logistics and supporting materials.
• Collaborate with peers and internal partners including GPSC, Product Training, Sales, Service Managers, Quality, Production, and Engineering.
• Develop and manage technical service documents such as service bulletins, parts information, and safety campaigns.
• Support sales and marketing goals through intentional communication that strengthens customer relationships and enhances the customer experience.
• Monitor aftermarket performance by tracking back-order parts, service and safety bulletins, and producing reports as needed.
• Provide leadership by training team members, coordinating meetings, mentoring peers, and guiding problem-solving efforts.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related field and five (5) or more years of relevant experience in manufacturing, customer service, or construction OR eleven (11) or more years of relevant experience
• Ability to travel up to 10% of time
• Ability to read and apply engineering prints, manuals (parts and service), and schematics (electric, pneumatic, & hydraulic)

STANDOUT QUALIFICATIONS

• Previous leadership or project management experience
• Proficiency with Microsoft Office Suite
• Strong interpersonal and active listening skills
• Ability to apply practical problem-solving in complex situations
• Familiarity with aftermarket offerings (Parts, Service, and Programs), ideally within the S-Series product line

#LI-TM1

Pay Range:

$72,200.00 - $116,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employe