Field Service Manager

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

The Field Service Manager is responsible for leadership and management of the Americas Field Service department that provides industry leading product support while contributing to revenue growth.  This role manages and assists all customers with their service, operational and mechanical needs for Oshkosh AeroTech produced equipment. The Field Service Manager supports service sales, service marketing, and service contractors in the Americas marketplace with an emphasis on building service revenue growth. 

YOUR IMPACT

• Provide leadership for guiding, developing and directing the operations of the Field Service Team

• Responsible for managing field service scheduling, planning and reporting

• Direct management of Orlando Field Service Department, including supervisory responsibilities such as hiring, terminations, performance reviews, coaching, salary planning, etc.

• Ensure customer satisfaction in service support, spare parts, and product support

• Efficient management of departmental expenses

• Manage service sales to budget and margin objectives

• Work closely with other Service Managers worldwide to develop standard global processes and procedures

• Develop service sales, parts or product sales and marketing practices that leverage company capabilities

• Work directly with customers to develop customized service support and Customer Care programs

• Continually supervise and appraise field service personnel on daily operations to affect the highest degree of morale and achievement of departmental performance objectives

• Manage overall customer support operations effected by field service to meet results objectives within budgetary allocations

• Conduct all work in a professional and safe manner with maintaining the sense of urgency that our customers expect

• Maintain the highest ethical standards, open and honest communication, work with integrity and treat everyone with respect

• Support and provide leadership for principles of continuous improvement and Crosby Quality

• Other projects and responsibilities may be added at the company’s discretion

BASIC QUALIFICATIONS

• Bachelor's degree in Business, automotive technical, mechanical engineering, or related field; or 4 years professional experience in a related field

• A minimum of 7 years relevant experience

PREFERRED QUALIFICATIONS

• Capital equipment service or parts sales experience with emphasis on customer service sales

OSK1917

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Pay Range:

$82,000.00 - $132,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion