Sales Consultant

Sales Consultant

Job Summary:

The Sales Consultant is responsible for delivering exceptional customer service while driving sales performance through consultative selling, relationship building, and proactive business development.

Essential Duties and Responsibilities:

·         Deliver exceptional customer experiences by engaging customers in a professional, courteous, and consultative manner aligned with Kimbrell’s Sales Model

·         Proactively drive business growth by generating store traffic and increasing sales through strategic social media engagement, community outreach, and local partnerships

·         Build and maintain strong customer relationships to drive repeat business and referrals while representing the company brand

·         Achieve established sales goals through proactive customer engagement, follow-up, and business development activities

·         Promote products, financing options, and add-on solutions to maximize sales and overall transaction value

·         Maintain current knowledge of product offerings, warranties, and promotions to support informed customer decisions

·         Accurately complete sales documentation, quotes, and order details in compliance with company policies

·         Process transactions (cash, credit, and installment sales) accurately and ensure proper handling of payments and receipts

·         Maintain accountability for cash handling and resolve transaction discrepancies in collaboration with management

·         Support showroom operations by maintaining a clean, organized, and visually appealing sales floor

·         Assist with merchandising, product assembly, and furniture movement as needed

·         Adhere to all company policies, procedures, and professional conduct expectations

·         Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

·         Strong customer service and relationship-building skills with a consultative sales approach.

·         Proven ability to meet or exceed sales goals with a high level of motivation and competitive drive.

·         Effective verbal and written communication skills, including professional phone etiquette.

·         Ability to influence purchasing decisions through product knowledge and solution-based selling.

·         Organizational skills with attention to detail in documentation and transaction processing.

·         Basic mathematical proficiency for calculating totals, pricing, and financing terms.

·         Ability to multitask, prioritize, and manage time effectively in a retail environment.

·         Strong problem-solving skills with the ability to resolve customer concerns promptly.

·         Ability to work both independently and collaboratively within a team.

·         Physical capability to lift, move, and arrange furniture (10–100+ pounds).

·         Flexibility to work retail schedules, including weekends and extended hours.

Required Qualifications:

·         High school diploma or equivalent preferred; equivalent combination of education and relevant sales or customer service experience will be considered

·         Previous retail, sales, or customer service experience preferred

·         Previous social media business building experience preferred

·         Demonstrated ability to achieve sales targets and deliver strong customer experiences

·         Basic computer skills and ability to learn point-of-sale and financing systems

·         Ability to perform physical job requirements, including lifting and moving merchandise with or without accommodation

·         Willingness to work a flexible retail schedule, including evenings, weekends, and holidays
·         Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our comm