Director of Events | Full-Time | PPL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.

 

This role pays an annual salary of $70,000-$80,000 and is bonus eligible

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until December 31, 2025.

About the Venue

The state-of-the-art PPL Center opened in September of 2014 bringing hockey, entertainment, and community events to the heart of the Lehigh Valley region and serving as the anchor and main catalyst to the revitalization and growth of downtown Allentown, the third largest City in Pennsylvania. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue. The PPL Center has been nominated Internationally by Pollstar Magazine as best new major concert venue and has locally won best concert venue and best live music venue by Lehigh Valley Style and The Morning Call Reader’s Choice Awards. The amenities-packed PPL Center welcomes more than 500,000 visitors each year, offering something for everyone, including Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations and many more. In addition to the Phantoms, the PPL Center has hosted many high-profile sports and entertainment events.

Responsibilities

• Oversee event management activities for all facility events
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Event Managers, Event Coordinators and Event Staff
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Review and approve final billing to facility users prior to settlement or release of invoice
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies a