Operations Manager

Description

Job Summary

The Operations Manager is primarily responsible for managing the staff and day-to-day operations for their specific site across professional disciplines such as front desk, food service, and maintenance/custodial positions and collaborating with other members of the leadership team. 

* Preference is given to qualified Navajo Nation and Native American Applicants in accordance with Title 15 N.N.C. Chapter 7.*

Duties/Responsibilities

• Manage day to day site operations, including scheduling, budgeting, and human capital

management.

• Maintain the condition and upkeep of Axiom Care facilities.

• Identify, analyze and resolve a wide range of technical, process, and operations issues providing quick and decisive solutions.

• Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support demand.

• Responsible for hiring, training, orienting, supervision and professional development of staff.

• Develop and instill strong, positive program culture among staff, clients, and families.

• Partner with the leadership team to develop and execute strategic plans, operational goals and performance metrics that drive productivity.

• Implement compliance and quality initiatives, facilitate program evaluation, and provide progress reports to leadership team.

• Investigates and resolves complaints.

• Maximize employee satisfaction, development, and performance through goal setting, performance management practices, and employee culture-building initiatives.

• Responds to emergency and/or crisis situations gracefully; performs interventions and actions as appropriate to optimize client and staff safety.

• Manage the front desk receptionist, food service, and maintenance/custodial staff, systems and processes, while looking for opportunities of improvement.

• Coordinate existing facility improvements and renovations

• Recommend maintenance, mechanical, electrical, and facility design modifications .

• Delegate and prioritize maintenance tasks to the maintenance team.

•  Evaluate, negotiate and coordinate with contracted services providers such as landscapers,  plumbers, electricians, roofers, HVAC technicians, general contractors, etc.

•  Develop schedules for appropriate routine maintenance and ensure schedules are adhered to.

•  Monitor the safety and cleanliness of interior and exterior areas, such as offices, facility common areas, parking lots, outdoor recreational spaces.

•  Perform and document regular inspections of the property.

•  Participates in the development and monitoring of program budget.

•  Develops, implements, and evaluates policies, goals, and objectives.

•  Interacts with a wide range of people and be personable and trustworthy.

•  Promotes inclusion through Culturally and Linguistically Appropriate Services (CLAS)  Standards.

•  Perform other duties as assigned by management

Supervisory Responsibilities

•  Accomplishes human resource objectives by selecting, orienting, training, assigning, scheduling,  coaching, counseling, and disciplining employees; communicating job expectations; planning, 

monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures

•  As Operations Manager for a 24/7 facility, this role requires availability for on-call duties 

outside regular hours to support onsite staff.

Requirements

Required Skills/Abilities

•  Ability to communicate effectively with staff, clients and families in both a written and oral 

format.

•  Must have a valid driver's license with a clean driving record and reliable  transportation.

•  Current First Aid/CPR certification within 90 days of hire.

•  Negative TB test results within the past 12 months.

•  Fingerprint Clearance Card upon hire.

•  Proficient in Microsoft Office (Word, Excel, Outlook) and computer navigation.

•  Ability to read, analyze, and interpret business correspondence, analyze policies and procedures technical procedures, or governmental regulations.

•  Ability to prioritize tasks and delegate when appropriate.

•  Strong time management skills.

•  Strong analytical and problem-solving skills.

•  Experience in working with diverse populations and socioeconomic backgrounds, an understanding  of Native America Reservation dynamic preferred.

•  Experience in working with Native American population preferred.

•  Working knowledge of substance use treatment. Minimal supervision regarding use of time.

Education and Experi