Outside Plant Engineer

Tyto Athene is searching for an Outside Plant Engineer to support our customer at Langley Eustis providing Outside Plant Engineer Phone (P-Phone) Installation and Copper Telephone Line Maintenance Support Technician. Technician will need to be willing to learn Cisco CUCM integrated VoIP and Unified Communications (UC) solutions, including Cisco CUCM Voice Gateways for interfacing analog gateways for secure IP-enabled voice deployments as well as migration from Time Division multiplexing (TDM) to Voice over IP (VoIP) Technician will evaluate the existing infrastructure and make recommendations for ways to improve productivity and eliminate unnecessary redundancy.

 

Responsibilities:

• Manage the existing Avaya SL-100 and eOn Millenium switches, cable infrastructure, and Proprietary Phones (P-Phone) on JBLE, Langley Air Force Base (LAFB).
• Support over 500 facilities, including the Dial Central Office in Building 407 on Langley AFB.
• Install and troubleshoot telephones and/or circuits in the Dial Central Office (Bldg. 407) in support of Langley AFB facilities.
• Run cross-connect jumper wires at the Private Branch Exchange (PBX) terminal block or patch panel.
• Install and program P-Phones throughout Langley AFB.
• Support maintenance operations or to quickly bring services up in the event of an outage, our technician will relocate jumpers to reroute connections during splicing or re-splicing activities.
• Validate or troubleshoot copper connections using a Tyto furnished cable tester with Time Domain Reflectometer (TDR) to quickly isolate faults in the cable. Tyto will ensure all calibration certifications are maintained and up-to-date.
• Execute installation and termination of horizontal and backbone cabling In Accordance With all applicable ANSI/TIA/EIA standards.
• Upon identification of an outage or alarm on an existing circuit, our technician will respond and troubleshoot the issue for facilities throughout Langley AFB and tenant facilities.
• Manage all tickets within the Air Force (AF) Remedy ticketing system and will ensure all documentation is up to date and uploaded into Cyberspace Infrastructure Planning System (CIPS) Visualization Component (CVC) Database (CIPS/CVC). All documentation and installation efforts will be In Accordance With (IAW) Electronic Industries Alliance (EIA) American National Standards Institute (ANSI)/Telecommunications Industry Association (TIA)/ EIA-568, EIA ANSI/TIA/EIA-569, EIA ANSI/TIA/EIA-606, and EIA ANSI/TIA/EIA-607 Standards.
• Monitor and measure ticket trends and look for opportunities to apply new metrics that lead to enhanced transparency and efficiency. Technician will measure customer and stakeholder satisfaction and reduction in turnaround on trouble tickets. Gaining both positive and negative feedback helps improve service to the customer and will be monitored by our technician.

Required:

• Cisco CUCM integrated VoIP and Unified Communications (UC) solutions, including Cisco CUCM Voice Gateways MS PowerPoint (creating and updating presentations).
• Understanding of Inside/Outside Plant procedures
• Basic computer knowledge
• Telephone technician will meet all minimum experience requirements for this task. Technician will also maintain all required Air Force training and orientation requirements.

 Clearance:

• Active DoD Secret clearance

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly rate for this position is typically $30.54 hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Qualifications Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enter