Clinical Engineering Database Support Technician - Remote

Department:

11537 Advocate Aurora Health Corporate - HTM: Corporate Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

100% remote

M-F: standard business hours

This position is one of two that are to be responsible for supporting data entry, preparing files for mass-import, updating support status on installed equipment (over 350,000 assets currently) and any other related work to support the Clinical Engineering program for the enterprise (IL/WI/NC/GA).

Pay Range

$20.40 - $30.60

Major Responsibilities:

• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling.
• Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority.
• As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.
• Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments.
• Documents and escalates variances with internal resources and vendors per department procedures.
• Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.
• Compiles reports.
• Coordinates meeting planning and event logistics. Other duties as assigned.

Education/Experience Required:

• Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment

Knowledge, Skills & Abilities Required:

• Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters.
• Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities.
• Effective use of Outlook, excel and other business software.
• Demonstrates accuracy, thoroughness, and orderliness in performing job duties.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills. Ability to prioritize multiple, simultaneous work requests.
• Strong interpersonal, organizational and customer service skills.
• Ability to maintain a calm, professional demeanor under pressure.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is