Vice President, Client Experience - Healthcare

VP, Client Experience

 

About you

A hungry, strategic, creative, collaborative account leader who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

 

About us

A fast-growing, small agency with big reach. We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. We are made up of:

• Conversation-starters
• Storytellers
• Strategists
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

 

About the role

We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing integrated marketing and communications programs in the healthcare communications space. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas.

 

The individual in this role will:

• Serve as a day-to-day account lead across clients, interagency partners and internal team members, establishing the vision for big, creative programs and ensuring their successful implementation.
• Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
• Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
• Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.
• Oversee high-profile celebrity partnerships, liaising with the talent agency and our world-class specialist teams to execute campaigns.
• Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’s request.
• Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team’s work.
• Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.

 

The requirements

• Bachelor’s Degree or higher
• 9-12 years of agency experience
• Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
• Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations
• Can promote a culture of collaboration and teamwork across organizational functions
• Can handle multiple deliverables at once
• Ability to stay calm under pressure and always focus on problem solving
• Outstanding communications skills (verbal, written, and presentation)
• Excellent organizational skills and attention to detail
• Proficiency in sculpting and telling a cohesive story
• Deep knowledge of the pharma regulatory landscape

 

dna – the details (this is the section where we humble brag)

 

dna was recently the winner of MM+M small healthcare agency of the year.

 

 dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will