Site Reliability Engineer

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the opportunity

At Xplor, the Central Technology Team has one main purpose: to enable and complement the business strategies and goals while solving real problems for our customers and users.

About the opportunity

Join our Central Technology Team to make a real impact every day. We say that because we know that every code line we write, every interface we design and every conversation we have, is another opportunity for us to enrich our customers’ experiences.

Site Reliability Engineering (SRE) is what you get when you treat operations as if it is a software problem.

Our mission is to protect and provide for the software and systems behind Xplor’s services with an ever-watchful eye on their availability, latency, performance, and capacity.  As an SRE you will use your experience in running production-grade software to build automation that allow our systems to run smoothly with minimal intervention.   

This is an ideal role for someone who wants to work through problems and provide solutions that have significant positive impact to our products and customers.    

Some of the other responsibilities include:

• Ownership and support of our payments systems, working as an integrated member of a scrum team
• Overseeing our microservice-based platform using container orchestration tools
• Automate pipelines to production and make it safe, secure, and repeatable so that development teams can self-service
• Solve problems relating to mission critical services and build automation to prevent problem recurrence with the goal of automating response to all non-exceptional service conditions
• Influence and create new designs, architectures, standards, and methods for large-scale distributed systems
• Build world-class alerting, monitoring, and capacity management systems for the management of our platform’s health
• Participate in on-call rotations as needed
• Other duties as assigned by management

Technologies you will be learning and working with....

• Languages: bash, C#, Java, Terraform Configuration Language, Python, PowerShell
• Workload management: Azure, Kubernetes, Docker, Rancher
• CI/CD: Azure DevOps pipelines
• Infrastructure as code: Terraform, Puppet, Ansible
• Monitoring: Splunk, APM & observability tools

Security:  Snyk, SentinelOne

About our Central Technology team

At Xplor, we have many different products and technologies. We have evolved from a bunch of start-ups to a single company with over 700 Xplorers who work in our CT team as one team across the world. You can find everything from super modern to older languages. We continue to iterate on our processes and technologies to find common ground between the different projects and product we have.

With this, we rely heavily on our engineers to be dynamic. Xplor is not the company (yet) where you’ll always have well-defined requirements and rigid processes. Our Engineers have a lot of input into the process and requirements. However, there can be challenges and ambiguity you as an Engineer have to overcome – and we know that’s not for everyone. The positive side of this is that you get to have a lot of say and ownership in the product and the process.

Qualifications

What would make me a good candidate?

Required qualifications for this role:

• Three years of experience in a software development and/or operations role with an emphasis on automation
• Intermediate experience with CI/CD pipeline technologies
• Professional experience in containerization technologies
• Intermediate experience with scripting (Powershell preferred)
• Ability to troubleshoot running applications in a systematic manner
• Comfortable working with applications on-prem and in Azure
• Working proficiency with Git
• Comfortable with Scrum-based development lifecycle
• Excellent analytical and problem-solving skills
• Strong and clear written and verb