Product Analyst II (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Reporting to the Senior Manager, Product, the Product Analyst will support the Essentials User and Organization Security team and collaborate with various scrum teams across the organization to support and ensure that product standards and metrics are being met. This associate will be working with stakeholders to coordinate and attend meetings, triage production support issues, generate reporting details, etc. This associate will have independent project work, as well as work collaboratively with their team daily to provide updates and ensure that everyone is on track with meeting the overall roadmap expectations.

Why you want to work on this team:

• This group interacts with  teams across the company, exposing the incumbent to foundational capabilities for  Availity and our products – talk about a great learning opportunity for future advancement within the organization!

• This team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure project execution and associate career development.

• This is a fast paced, highly visible team that is central to Availity’s growth and cybersecurity initiatives.

• This is a team of problem-solvers that sit in a unique spot between providers and payers..

To be qualified for this position, you:

• Have 2 years of related experience in a technology (information exchange) and/or healthcare environment from the payer or provider side.

• Have a bachelor’s degree. Combination of education and experience will be considered.

• Have strong attention to detail.

• Have strong problem-solving skills.

• Have excellent communication skills – you are able to speak on both a business and technical level and interact professionally with a diverse group of executives, managers, and subject matter experts.

• Have experience analyzing large data sets and making informed recommendations based on that analysis.

• Have experience with Jira and Confluence.

• Have experience with Microsoft products.

• Have experience working in an Agile environment.

What will set you apart:

• You have experience with SQL and Amazon Quicksight.

• You have experience with Pendo

• You have experience building, analyzing, and presenting reports.

What you will be doing:

• Working with scrum teams on daily activities to clarify requirements, answer questions, manage releases and remove barriers

• Analyzing and handling production support work.

• Research, collect, and analyze data on customers' behaviors.

• Use data analysis and insights to evaluate and suggest product and operational improvements.

• Perform market research and analyze market data, identifying target user behaviors and trends.

• Monitor product performance.

• At times assisting and/or filling in for the Product Owner on update calls and project work.

• Writing documentation about the functionality of the product.

• Writing data dictionaries

Availity culture and benefits:

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams, a Y