The North Face: Store Manager - Boston

Store Manager

As the Store Manager, you will provide leadership, direction, and development to the store staff and

successfully execute company strategies to ensure a consistent peak brand experience. Your primary

responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire,

educate, and motivate a team of brand advocates who in turn create a consistent best in class customer

experience that aligns with our brand’s purpose and values. Additionally, you are responsible for setting

an example for customer engagement and selling for your team. You are responsible for maximizing store

profitability by controlling expenses, protecting company assets, and by ensuring that store standards and

processes for customer care, merchandising, operations, sustainability, and community participation are

consistent and well executed.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for

all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our “true north,”

the belief that exploration has the power to change us, to challenge us and to help us see the world from

new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and

an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors.

We extend our reach through support of non-profit organizations, establishing programs that connect

participants with close-to-home recreation opportunities, and creating a connection with young leaders,

inspiring them to explore and conserve.

• As we enter our sixth decade, we pledge to:

• Empower exploration and the thrill of the unknown for as many people as possible.

• Protect the places where we live, play, and operate.

• Evolve the way we make our products by improving our environmental performance and social

responsibility in the supply chain.

How You Will Make a Difference:

• Held accountable for achieving store sales goals and promoting productivity through

measurement and monitoring of progress and results against key targets

• Promote excellence in customer service by modeling brand specific service standards, monitoring

and responding to customer feedback, and ensuring the team is engaging with each customer to

create an authentic brand experience.

• Responsible for managing store schedules, loss prevention, store audits, expense control, weekly

reports and ensuring that company/store policies and procedures are followed.

• Supports store marketing events and grows relationships in the community to generate brand

awareness, drive traffic by seeking opportunities to engage with the customers and

support/participate in community initiatives outside the four walls of the store.

• Provide coaching and training programs to the store team in customer service, engagement,

brand identity, product knowledge and operations while also providing real-time feedback that

enables growth and success.

• Ensure visual merchandising standards are met by implementing floor-sets and merchandising

directives.

• Maintain store inventory through proper shipping and receiving procedures.

• Select, hire and develop a high performing team

• Build an active talent community and network

• Responsible for development of staff:

o Actively communicate and maintain succession plans for staff

Internal Useo Communicate and deliver rewards, recognition, annual performance appraisal process;

as well as address performance issues and administer discipline when appropriate.

• Ensure compliance with company safety and adherence to policies and procedures, standards

and practices, and company directives.

• Model behavior that respects the background, experience, and cultural differences of others,

while upholding the integrity and values of the VF Corporation and the brand.

• Promote an environment that encourages participation, creativity, and learning by sharing best

practices and building on the ideas of others.

What You Bring

Required

• 3+ years of multi-unit leadership or store management experience

• People and performance management experience

• Ability to work a flexible schedule to meet the needs of the business; will require weekends,