Senior Manager, Restaurant Hardware Solutions - GTIO

Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Senior Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure & Operations team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Restaurant Hardware Solutions Director and is responsible for leading and growing global restaurant hardware standards to include categories not previously led at a Global level. This individual will also be responsible for optimizing the hardware management lifecycle process, from intake through standards definition, including product assessment and selection, testing, communication, and governance structure.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

• Lead all aspects of the Restaurant Hardware Solutions strategy and coordinate a team of technical product managers and platform leads to complete that strategy.
• Contribute to definition and ongoing refinement of a rolling 3-year Restaurant Hardware Solutions roadmap, with focus on priority, goal, capacity, and dependency management.
• Build methods, processes, tools for hardware lifecycle management, define requirements, assess options, select approved solutions.
• Supervise the Restaurant Hardware Governance Committee to acquire cross-functional input and approvals for new global approved hardware solutions and standards.
• Own and handle a portfolio of restaurant hardware solutions and associated global standards, including continuous evaluation of performance of existing solutions and certifying replacement solutions based on end-of-sale cycles.
• Develop relationships with strategic hardware suppliers; influence supplier product roadmaps where applicable.
• Apply a product mentality to the Hardware Solutions portfolio. Apply Jira and agile ceremonies such as two-week sprints to help with backlog organization, sprint scheduling, prioritization, sprint implementation, roadmap progress updates, etc.
• Identify and communicate trade-off impacts to team goals and roadmap when priorities shift
• Collaborate with Segment teams to find opportunities to streamline Market effort related to hardware lifecycle management.
• Establish metrics to measure impact of new global approved hardware solutions
• Implement automation where applicable (e.g. hardware certification testing).
• Gather market and end user feedback to identify challenges / opportunities with existing hardware solutions; develop relationships with Global Operations, Restaurant Design, and other Technology teams to effectively partner on new hardware solutions.
• Maintain a strategic focus while retaining an appropriate level of hands-on management.
• Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.
• Remove bottlenecks to enable teams to work independently. Drive team members to