Services Quality Manager
Rehrig Pacific CompanyAbout the role
Join Our Team as a Service Quality Manager
Travel: Up to 50%
Are you passionate about creating exceptional service experiences and driving operational excellence through collaboration and heart? At Rehrig Pacific Company, we believe in putting people first—our customers, our frontline family members, and our teams. We’re looking for a Service Quality Manager who thrives on building relationships, solving problems, and making a meaningful impact every day.
Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!
Purpose of the Role
As a Service Quality Manager, you’ll be at the center of service excellence across our sites. You’ll lead with empathy, influence with integrity, and champion a culture of continuous improvement. Your mission? To ensure our operations run smoothly, our teams feel supported, and our customers are delighted.
What You’ll Do
Champion Service Excellence & Operational Partnership
- Be a trusted advisor to site leaders, guiding adherence to SOPs and service standards.
- Influence daily operations to meet and exceed KPIs and SLAs.
- Identify and close performance gaps through collaboration—not control.
Support Issue Resolution & Customer Engagement
- Serve as the go-to for customer-facing escalations, ensuring swift and thoughtful resolution.
- Lead cross-functional efforts to solve problems and prevent future issues.
- Build strong relationships with customer partners, advocating for our values and their satisfaction.
Enable Continuous Improvement & Performance Visibility
- Help teams uncover and implement improvements in throughput, quality, and efficiency.
- Monitor performance metrics and drive action on trends.
- Connect teams and promote best practices during rollouts of new initiatives.
Lead with Heart
- Foster connection and trust across teams and functions.
- Promote shared accountability through influence and support.
- Model human-centered leadership—listen, guide, and empower.
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