Service Delivery Technician II

Service Delivery Technician II: Become the Newest Member of the VF Family

What will you do?

A day in the life of a Service Delivery Technician II at VF looks a little like this.

The primary responsibility of the Service Delivery Technician II is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work.  The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs.  You will elevate the customer service experience by providing exceptional customer service. 

Let’s break that day in the life a bit more: 

• Identify, triage, and resolve technical problems of moderate complexity.   
• Accurately, document, track, and monitor problems using applicable systems and tools. 
• Provide support to end users for computer, application, system, device, access and hardware issues. 
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment. 
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks) 
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 2-5 years of experience and professional achievements. 

Educational/ Position Requirements: 

• Preferably an AA/BS degree in Computer Science or related technology field
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams
• Excellent verbal and written communication skills
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Available to participate in a 24x7 on call rotation including weekends and holidays

Special Physical and/or Mental Requirements: 

• Potential to travel by air and overnight, as required 20% amount of time. 
• Lifting and/or bending, lifting 10 lbs of weight. 

What do we offer you?

At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.

To learn more about VF’s benefits package, follow this