Job Classification:

Sales - Sales

Senior Enrollment Specialist – Enrollment Operations
Join Enrollment Operations, a Group Insurance team dedicated to offering operational support for customer enrollment events. We are seeking a Senior Enrollment Specialist to undertake a variety of enrollment activities with minimal supervision. Key Responsibilities include:

• Enrollment Material Creation: Develop accurate and compliant enrollment materials while ensuring high quality.
• Web Enrollment Case Set-Up: Complete enrollment case set-up and maintenance tasks on Prudential’s Selerix license.
• Project Timeline Management: Oversee timelines for assigned enrollment requests, adhere to standard turnaround times, and meet all enrollment event deadlines.
• Consultation: Serve as a consultant to Distribution partners on enrollment capabilities, understanding customization levels and associated risks, setting expectations regarding timelines, and customer touchpoints during planning and post-enrollment.
• Subject Matter Expertise: Represent enrollment as a subject matter expert on various projects.
• Partnerships: Collaborate with third-party vendors and internal partners to execute requests on time and resolve issues as they arise.
• Issue Resolution: Research and resolve complex enrollment requests, providing support to other team members as required.
• Relationship Management: Manage relationships with Distribution, Marketing, Compliance, Quality, Service, and Product partners.
• SOP Management: Create, update, and maintain SOPs for various enrollment activities.
• Reporting: Generate and release enrollment participation summary reports.

Additional Responsibilities:

• Respond to customer inquiries within established timeframes and performance standards.
• Assess issues and coordinate with technical associates and management
• Ensure compliance with regulatory and corporate standards.
• Perform system testing as needed.

Qualifications:

• Bachelor's degree or equivalent experience preferred.
• Minimum of 2 years of experience working with the Selerix BenSelect platform required.
• Minimum of 2 years of experience in insurance operations and administration or equivalent.
• Minimum of 2 years of experience supporting Group Insurance products, including Life, Disability, Supplemental Health and advanced products such as Group Universal and Group Variable Universal Life insurance, preferred.
• Experience directly supporting a sales organization, consulting on standard and non-standard offerings.
• Experience in a deadline-driven environment with peak periods.
• Strong written and oral communication skills (writing samples may be requested).
• Strong analytical skills with experience in troubleshooting complex systems.
• Proficiency in Microsoft Excel.
• Proven organizational skills with attention to detail.
• Ability to multi-task and work independently as well as in a team environment.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65,900.00 to $102,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibil