Building Automation Systems Project & Service Ticket Manager

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.

Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Building Automation Systems Project & Service Ticket Manager

Position Location: Remote - work virtually from anywhere in the United States

JOB SUMMARY

The BAS Project / Service Ticket Manager plays a key role in the daily operations of the Service Department.

This individual manages all small projects identified by the Service Manager or Program Managers, ensures accurate tracking of client opportunities, and oversees the workflow of incoming service requests.

The position requires strong organizational, communication, and client‐relationship skills to ensure consistent project execution and superior customer satisfaction.

ESSENTIAL FUNCTIONS

Project Management (55%)

• Manage small‐scale Building Automation System (BAS) projects initiated by Service or Program Managers.
• Coordinate project timelines, deliverables, and resource allocation.
• Ensure projects are completed on time, within budget, and meet STC quality standards.
• Communicate project updates with internal teams and clients.

Service Ticket Management (15%)

• Receive, log, and manage incoming service calls in the service ticket software.
• Assign tickets to the appropriate technicians and monitor progress through completion.
• Ensure all service tickets are accurately documented with scope, resolution, and client feedback.
• Maintain a clean and organized service database, ensuring data integrity and up-to-date records.

Opportunity Tracking (15%)

• Maintain a centralized log of all project opportunities presented by Program Managers and Service leadership.
• Track the lifecycle of each opportunity from identification through proposal, approval, and execution.
• Provide weekly reporting on project and opportunity status to the Service Manager.

Client & Team Collaboration (15%)

• Act as a liaison between clients, Service Technicians, and Program Managers to ensure clear communication and efficient issue resolution.
• Support the Service Manager with scheduling, follow-ups, and reporting needs.
• Provide innovative ideas to improve client efficiency, system performance, and Smart Tech Contracting service delivery.

Completion of Assigned Tasks and Deliverables on Time and on Budget

Performs Other Related Duties as Assigned

POSITION REQUIREMENTS (ADVANCED LEVEL FOR ALL THE FOLLOWING)

• Knowledge of project management software including MS Project and Procore
• Knowledge of the importance of the Method of Procedure (MOP) process and work notifications Skilled at producing drawings and visual aids using AutoCAD and / or Revit
• Knowledge of DDC and PLC platforms including Tridium Niagara, Distech, Honeywell and Allen Bradley
• Knowledge of contracts / subcontracts and review process
• Knowledge of BAS, EPMS, ICT and role in overall construction projects
• Knowledge of industry trends, project management and construction management procedures and best practices
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.
• Knowledge of materials, methods and the tools involved in the construction mission critical, commercial