Customer Experience Representative

Description

At Ryan Lawn & Tree, we're not just passionate about lush lawns and healthy trees, we’re passionate about people. Our clean red trucks are known across the region for delivering world-class service, and we’re looking for a compassionate, high-energy Customer Experience Representative to help us continue that tradition. We're Growing in Tulsa, OK - And You Could Be Leading the Way!    

As a CER, you’ll be the friendly voice behind our brand solving problems, building relationships, and helping customers feel valued every step of the way. At RYAN, we believe every customer interaction is a chance to make someone’s day better. If you're a strong communicator who enjoys solving problems and helping people, this could be the perfect opportunity for you.

What You’ll Do:

• Provide accurate, friendly, and responsive service via inbound and outbound calls to build customer rapport
• Input and manage customer data accurately, document all interactions, and process payments
• Serve as a knowledgeable and helpful resource regarding company services, scheduled appointments and policies
• Communicate effectively across multiple departments to ensure maximum customer satisfaction
• Multitask efficiently and effectively to manage customer interactions and various systems
• Adapt to new processes and changes with ease
   

Requirements

• High school diploma or equivalent (Bachelor’s preferred)
• 1-3 years of customer service or call center experience
• Excellent written and verbal communication and interpersonal skills
• Friendly, solutions-focused attitude
• Detail-oriented with excellent time management skills
• Comfortable navigating multiple systems (Salesforce, QuickBooks, NetSuite a plus)
• Tech-savvy and eager to take on new responsibilities
• A heart for serving others and a team-first mindset

Why You’ll Love Working at RYAN:

• 100% Employee-Owned – Everyone has a stake in our success
• Full-time, year-round employment with performance bonuses
• 11 Paid Holidays + 17 Days PTO
• Health, Dental, Vision Insurance
• 401(k) with company match

Be the voice of RYAN. Bring your energy, empathy, and problem-solving skills to a team that values people first, both customers and employees. Join a team where you’re not just a number, you’re an owner, a problem solver, and a key part of something bigger.

RYAN is a proven leader in the lawn and landscape industry and has a reputation as one of the highest-quality lawn and tree companies in the nation. Our rapid, sustained growth has and will continue to provide advancement opportunities for employees that excel in their careers. Ryan Lawn & Tree is also a non-smoking & EEOC company.