Engagement Manager, Professional Services EMEA - Munich

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving its accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

  Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Role - 

As an Engagement Manager you will: 

• Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
• Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
• Ensure that the Statement of Work or Order Form terms and conditions are respected
• Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
• Identify up-selling and cross-selling opportunities with the engagement team
• Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
• Prepare and share reports on project performance, including quality, schedule, and budget control
• Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
• Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
• Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services
• Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT
• Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting
• Mentor and support consultants and project managers to elevate delivery quality and consistency
• When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement
• Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue
• Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption
• Ensure compliance with internal policies and governance requirements across all engagements
• Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

Job Requirements

• Proven experience as an Engagement Manager
• Background in professional services and/or customer service is a plus
• Proficient in MS Office and CRM/pr