Head of IT Commercial

For Current Gilead Employees and Contractors:

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

The Head of IT Commercial will report to the Vice President, Head of IT Business Systems and be responsible for overseeing functions including:

• Business Partnership: Serve as IT counterpart to Chief Commercial Officer Organization and support their organization’s work to accelerate patient access to Gilead medications. Understand the value drivers of the business and ensure IT solutions enable profitable commercial opportunities to grow revenue and market share

• Strategy: Set the objectives, priorities and goals of the organization and ensure KPI attainment is achieved; Implement marketing automation, evolve operations, optimize field enablement and build engagement analytics

• Management: Oversee Commercial IT group including employees and contractors and improve customer and patient experience, improve speed to market, reduce cost per asset and campaign and help optimize agency spend across Marketing

• Improve Speed to Value: Continue work to invest in cloud-first business architecture, ensuring scalability to meet unanticipated business demand and continuously invest in innovation to incubate new opportunities for differentiated growth

• Data & Analytics: Develop cross-channel customer insights, execute customer profile mastering and authentication, leverage AI/ML to develop advanced insights across channels and utilize data inputs to recommend the best action

• Execute on current strategy: Build a scalable, agile foundation and mindset of capabilities, differentiated through intelligence and information, ensure an optimal omni-channel customer experience, pursue long-term transformation while gaining incremental short-term value and work towards filed and medical customer engagement optimization leveraging inputs

• Field Force Enablement: Lead the team to act on customer insights and behavioral preferences, enable non-personal channel engagement for reps, leverage customer insights for personalized engagement and drive next best action with customers

• Value & Access: Continue work to roll out Global Pricing governance model, initiate implementation of Pricing technology roadmap and execute Global change management plan

Essential Duties and Job Functions

General responsibilities for this position will include (but are not limited to) the following:

• Collaborate with business partners to identify future business needs and prioritize resources/effort on evolving capabilities from research to release

• Build Data and Analytics Foundation and implement Commercial Capability Quick Wins and foundation for better customer insights

• Enhance business va