Strategy & Operations Principal

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a <strong>Strategy and Operations Principal, </strong>you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!</p> <p><strong>What You'll Do:</strong></p> <ul> <li style="font-weight: 400;">Manage the on-site daily operations of Via’s service in Sioux Falls</li> <li style="font-weight: 400;">Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team</li> <li style="font-weight: 400;">Manage and mentor the on-site team of dispatchers and shift managers</li> <li style="font-weight: 400;">Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations</li> <li style="font-weight: 400;">Liaise closely with Via senior management and Via’s external partners</li> <li style="font-weight: 400;">Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis</li> <li style="font-weight: 400;">Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li> <li style="font-weight: 400;">Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations</li> <li style="font-weight: 400;">Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced operations manager, with at least 6+ years of experience</li> <li>You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility</li> <li>You are a savvy and tactful communicator: you intuitively find the right tone in every situation</li> <li>You desire to foster a culture deeply committed to providing a world class customer service experience</li> <li>You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously</li> <li&g