Business Process Manager Senior
FISAbout the role
Job Description
About FIS
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role
This role is in support of the IT Group Executive within leverage infrastructure
What you will be doing
Guide ServiceNow Business Analysts thru the SDLC process providing mentorship, leadership, and training as needed to the Analyst team.
Gather and prioritize customer requirements and develop and implement products to meet the requirements.
Work with Internal customers for requirement clarifications and architecting solution requirements.
Coordinate Analyst team and provide requirements gathering and oversight for internal customer project deliverables.
Facilitate team design reviews and code reviews with other teams and team members.
Gather requirements and assist in design of integrations of other in-house developed and 3rd party system tools and applications with ServiceNow.
Gather requirements for the ServiceNow solution to meet identified business requirements, process guides and functional requirements.
Ensure that ServiceNow standard best-practices are utilized for all configurations and customizations. Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education.
Provide training for tool functionality both in person and through using other virtual methods.
Actively support the Program Team by acting as main focal point when queries arise around requirements, test planning, tool functionalities and capabilities.
Document the technical requirements and as built documentation.
Participate in project meetings/daily scrums and communicate development status.
Support multiple instances of the platform including Development, QA, and Production.
Document highly complex programs. Ability to develop complex test plans to verify logic of new or modified programs.
What you bring
Requires 8-10 years of Systems Analyst experience including defining requirements for the ServiceNow platform.
Must have led direction for multiple projects and led or presented design concepts outside realm of immediate workgroup.
Strong analytical skills with the ability to extensively analyze business processes and workflows.
Solid understanding of SDLC processes.
Strong knowledge of Agile methodologies.
Effective writing skills with the ability to document application configurations, define system requirements and architecture, and workflow designs.
Knowledge and experience working with ServiceNow Security features, administering Users, Roles, and Groups.
Knowledge of CMDB, Business Services Maps, and knowledge of ServiceNow UI tools such as Service Portal.
Should have in-depth configuration across all core ServiceNow modules – IM, PM, CM, KM, CMDB, Discovery, Catalog, Portal, SLAs, Integration with other systems.
Candidate must be ITIL V3 Foundation Certified.
Bonus if you have
Strong web concept understanding.
Test driven development experience desired
SQL Experience a plus
A background in IT Service Management, CRM or BPM software is highly desirable.
What we offer you
Flexible and creative work environment.
Diverse and collaborative atmosphere.
Professional and personal development resources.
Opportunities to volunteer and support charities.
Competitive salary and benefits.
Privacy Statement
<Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s