Executive Casino Host - Asian Market

ESSENTIAL JOB FUNCTIONS:  

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values 

• Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players 

• Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits 

• Host high limit international and domestic Asian (as well as non-Asian) guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits 

• Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events 

• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs 

• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques 

• Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team 

• Work to utilize transportation resources 

• Significant amount of time customer facing; participating in special events and social functions 

• Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements 

• Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery 

• Establish, coordinate, and lead both on and off-property VIP