COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73004424

Requisition No: 873006 

Agency: Department of Revenue

Working Title: COMPUTER SYSTEMS BUSINESS ANALYST (SAP) - 73004424

 Pay Plan: Career Service

Position Number: 73004424 

Salary:  $47,667.96 - $65,859.12 / annually 

Posting Closing Date: 04/08/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Computer Systems Business Analyst (SAP) (Operations Review Specialist)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a business analyst in ESSP Customer Relations Management and is an excellent fit for self-motivated critical thinkers. If you enjoy working on teams with computer systems and problem solving, this may be the position for you. Your duties would include:

• Coordinating with business processes, technical team members, contract team members and outside agencies
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Developing system software testing strategies, scenarios, scripts, and results matrices.
• Performing problem/defect analysis and testing of system functionality.
• Preparing reports, presentations, issues, and options papers and gathering supporting documentation.

MINIMUM REQUIREMENTS:  

• Two years of experience as a Functional Business Analyst, including facilitating information-gathering meetings, documenting business rules, creating business process or system flow diagrams, developing test scripts, and supporting system and user acceptance testing (UAT).
• Two years of experience in data collection and analysis to identify, assess, and resolve issues aimed at improving operational efficiency and management practices.
• Two years of experience communicating through various methods—such as written reports and presentations—to diverse stakeholder groups.
• Two years of experience working with Systems, Applications and Products (SAP).

PREFERENCES:

• Two years of Child Support Operational Experience.
• One year of experience preparing reports or option papers or presentations.
• Two years of experience working with SAP Business Warehouse and/or BW/4.

SPECIAL NOTES:

• This position is not telework eligible.
• An alternative screening scoring matrix will be used to determine which applicants to interview.
• Important: Please be sure the jobs and duties section under each job lists the actual job duties that you performed which demonstrates your experience meets the experience required in the minimum qualifications and preferences.

SALARY: $47,667.96 - $65,859.12

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Danielle Fredette, (850) 617-8233, Danielle.Fredette@floridarevenue.com

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