International Operations Director

International Operations Director

The Opportunity:
As the Director of International Operations, you'll be responsible for the integrated strategy and delivery of internal and external enterprise services to our international workforce of 1,100 in 21 countries and two territories outside of the U.S. You will oversee and manage the development and implementation of global programs, policies, procedures, and best practices to ensure operational excellence and compliance across all regions. You'll ensure successful program performance and satisfaction by establishing and maintaining effective risk management, high key performance indicators, employee experience metrics, and managing cross functional budgets aligned to this support. You will partner with international business leaders to shape and influence various enterprise functions and drive efficiency and quality delivery in support of the company's international growth and vision. Due to the nature of work performed within this facility, U.S. citizenship is required.

How You’ll Contribute:

• Develop and execute a comprehensive international operations strategy leveraging international programs, projects, and support services that factor in the global landscape to include geopolitical risks and regulatory and cultural considerations and align with the company's mission, vision, and values to achieve business objectives across our international markets.

• Direct day-to-day operations of all aspects of international support infrastructure to include, but not limited to, relocation, onboarding, repatriation, immigration/visa, and talent mobility to deliver efficient, effective, and positive employee experiences.

• Ensure adherence to local and international regulations and proactively reduce and mitigate compliance and regulatory risks associated with doing business in international markets.

• Establish and maintain collaborative relationships with key stakeholders, partners, vendors, and regulators in various countries and regions to provide expert thought leadership and integrate services for creative and effective solutions.

• Manage budgets, financial planning, and performance metrics against targets to ensure profitability, return on investment (ROI), and cost effectiveness in international operations.

• Provide leadership, guidance, and coaching to the international operations fostering a culture of collaboration, innovation, and excellence. 

Join us. The world can’t wait.

You Have:

• 12+ years of experience with business management for a large, global enterprise

• 5+ years of experience in an international business role with a focus on standing up operational support functions in an international setting while developing, leading, and managing an international team

• Experience with developing strategies

• Experience with legal and compliance issues related to key controls, including SOX and FCPA

• Experience with the global landscape, including geopolitical risks and regulatory and cultural factors impacting business strategy and delivery in locations outside of the U.S. where the firm conducts business, and living abroad

• Experience with crisis management, including global management of service delivery to resolve crisis

• Experience with the coordination and management of global teams that may not sit in the same office, including influencing and working with multiple cultures successfully

• Knowledge of tax and immigration compliance and policy requirements and positions related to mobility in Europe and Asia

• Ability to travel up to 35% of the time, work flexible days and hours, and be available to respond to needs globally

• Bachelor’s degree 

Nice If You Have:

• Experience with publicly traded organizations

• Experience building strong relationships across multiple stakeholder groups to comprehend and influence business strategy and enable business success

• Ability to display fluency in multiple languages

• Possession of excellent communication and presentation skills, including technology tools such as Excel and PowerPoint, and multiple system self-service information gathering

• Master’s degree

• Certified Relocation Professional, Global Mobility Specialist - Talent, Certified Professional Accountant, Global Tax Certifications, or Global HR Professional (GPHR) Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professi