Acute Patient Access Services Representative

Primary City/State:

Mesa, Arizona

Department Name:

ER Registration-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

Schedule: Thursday, Friday, and Saturday 6:00am to 6:00pm

On-Call shift required and holiday rotation.

Must be comfortable with collections and asking patients to pay hospital bill.

Enjoy a flat rate $1/hour weekend shift differential when applicable.

**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

Acute Patient Access Training (first 1-2 weeks): Monday - Friday standard business hours.

You have a place in the health care industry.  There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.  Apply today.

Banner Baywood Medical Center has served the growing East Valley for more than 30 years, and every day we work hard to provide the best care to our patients. 

Banner Baywood is looking for an Acute PAS Representative to support the Admitting Department. There are tons of growth opportunity within Acute PAS Rep, Senior Acute PAS Rep, Associate Manager, Senior Manager and Director and so much more In-between. There are multiple departments within PAS (ER, Outpatient, Inpatient, Pre-Service, Education, etc.)  The Acute PAS Representative Registration will support the department by verifying patient demographics, verifying insurance & benefits, collecting amounts due for visits, checking in patients either at the front or at the Ambulance desk, getting signatures necessary for visit.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared  as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This