Jobs and Careers

Contents Restoration Supervisor

IICRC

Georgetown, United Statesfull_timeVerifiedPosted 4 Aug 2026

💰 $40,000/yr($36,000/yr – $40,000/yr)

About the role

Benefits:

Free uniforms
Opportunity for advancement
Paid time off
Profit sharing
401(k)
401(k) matching
Competitive salary

SERVPRO of Sussex County

Competitive hourly pay with growth and performance-incentive opportunities

SERVPRO of Sussex County is hiring a hands-on Contents Supervisor to help launch and grow our dedicated Contents Division.

This position will serve as the first full-time field team member assigned specifically to contents restoration. The Contents Supervisor will work closely with the Contents Manager to coordinate, perform, and oversee pack-outs, inventory, cleaning, transportation, storage, and pack-backs.

We are looking for someone who is dependable, organized, driven, detail-oriented, and customer-focused. The ideal candidate leads by example, takes ownership of the work, and understands the importance of carefully handling customers’ furniture and personal belongings during a stressful property loss.

This position reports directly to the Contents Manager.

What You’ll Do

Coordinate and perform contents-restoration services as scheduled
Lead and assist with pack-outs and pack-backs
Photograph, inventory, label, pack, move, clean, store, and return customer belongings
Handle furniture, clothing, electronics, keepsakes, and other personal property with care
Maintain accurate and detailed job files, inventories, photographs, and project notes
Use SERVPRO systems and procedures to track contents throughout the restoration process
Communicate clear expectations to technicians and supervise their work as the team grows
Maintain quality-control standards during packing, cleaning, storage, and pack-back activities
Provide a professional, compassionate, and positive customer experience
Communicate project progress, concerns, and delays to the Contents Manager and office team
Identify jobsite safety hazards and help establish appropriate control measures
Follow and enforce company safety and risk-management procedures
Manage labor and consumable usage on assigned projects
Protect and properly use company vehicles, equipment, materials, and supplies
Maintain an organized warehouse, cleaning area, and customer storage system
Perform assigned vehicle and equipment inspections and maintenance
Help train and coach future Contents Technicians
Assist with facility and grounds maintenance as assigned
Continue developing knowledge of restoration methods, cleaning products, equipment, and contents services
Perform other duties as assigned

Who We’re Looking For

The ideal candidate is:

A self-starter who takes initiative and follows through
Highly organized and able to manage multiple tasks
Driven to complete work efficiently and correctly
Detail-oriented, especially with inventories and documentation
Customer-centric and able to communicate with empathy
Dependable, accountable, and professional
Comfortable leading by example
Careful and respectful when handling customers’ belongings
Able to solve problems and adapt when project conditions change
Comfortable working independently and as part of a team
Interested in helping build a growing department

Qualifications

High school diploma or GED required
At least one year of experience in cleaning, restoration, construction, moving, warehousing, logistics, or a related field preferred
Previous supervisor, crew-lead, or team-lead experience preferred
IICRC certifications preferred
Strong written and verbal communication skills
Strong organizational and problem-solving skills
Basic computer and mobile-technology skills
Ability to follow written and verbal instructions
Valid driver’s license and satisfactory driving record
Ability to pass applicable background and employment screenings

Compensation

This is a full-time, non-exempt hourly position offering competitive pay based on experience.

Performance-based incentive opportunities may be available for meeting or exceeding established goals related to: