About the Team

The Performance Excellence team is redefining how DoorDash measures quality—moving from manual sampling to intelligent systems that evaluate every customer interaction. Our vision is to build an automated QA program that scales across every part of the business, including high-impact domains like Fraud, Integrity, and Risk. We build systems that surface actionable insights, improve performance, and protect the customer experience.

About the Role

As Senior Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision.

You’ll report to the Manager of Quality Strategy & Expansion within the Customer Experience organization.

You’re excited about this opportunity because you will…

• Support the design and rollout of new QA systems across domains like Fraud, Trust & Safety, and Risk
• Work cross-functionally to turn high-level goals into structured workflows and requirements
• Build frameworks, documentation, and reporting that ensure clarity and accountability
• Help shape how DoorDash measures performance, resolution, and experience at scale
• Contribute to roadmap development and tech scoping for future QA capabilities

We’re excited about you because…

• You have 2–4 years of experience in strategy, program management, operations, or product support
• You’re a clear thinker and communicator who can bring order to complexity
• You’ve supported cross-functional projects involving both technical and business teams
• You thrive in ambiguous environments and are comfortable managing execution in fast-moving environments
• Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset
• You have experience working directly with data or tooling to support performance or process improvements
• You’re excited to help build systems that drive trust, performance, and customer impact at scale

We expect this position to be filled by 9/20/2025.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for t