Assistant Director, Austin Facilities Management

About This Position

 

Austin Facilities Management is the leading authority for use and maintenance of City buildings. Austin Facilities Management provides building planning, management, maintenance, custodial, and security services that support reliable, efficient, and sustainable City facilities. Services include but are not limited to: General Facility Maintenance and Repair Custodial Services Security Project Management Grounds & Landscaping Life Cycle Planning and Capital Renewal Property Management Recycling & Repurposing Asbestos, Lead, and Mold Management, Mail Services, and Pest Control.

 

Job Description:

Assistant Director, Austin Facilities Management

Purpose:

Under minimal direction, this position assists in directing the activities and operations of Austin Facilities Management.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists with managing the maintenance and operations of City of Austin facilities and property, by managing multiple sections, work groups, or services areas; coordinating activities with other sections, divisions, departments or outside agencies; and providing complex administrative support to the Building Services Officer.

• Develops, reviews and utilizes data collection and metrics to establish service and staffing levels and productivity data points for effectiveness and efficiencies of service delivery methods and procedures in daily operations.

• Participates in the development and implementation of goals, objectives, policies and priorities for assigned service areas, programs and operations; recommends and administers policies and procedures, monitors outcomes, and recommends procedural and operational changes.

• Develops audit practices for quality control analysis for facility infrastructure issues and needs.

• Oversees and administers the daily operations of assigned service areas, programs and areas of operation.

• Participates in the development and administration of Austin Facilities Management annual budget, participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures and implements adjustments.

• Oversees the activities for safety programs for assigned divisions and workgroups and oversees the planning for safety programs and activities and ensures compliance with safety and environmental requirements.

• Manages and provides customer service to internal and external customers and responds to and resolves difficult and sensitive citizen inquiries and complaints.

• Assists with development and monitoring of operations and maintenance, capital budgets and responds to deviations from cost/timeline projections. Provides financial managerial reports as required.

• Assists with development and implementation of Building Services business plans in alignment with City of Austin business and strategic plans, initiatives and objectives.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. 

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of municipal asset utilization and regulatory and legislative issues.

• Knowledge of building maintenance, practices, issues, and policies.

• Knowledge of real estate management processes, practices, issues, and policies.

• Knowledge of safety practices and procedures.

• Knowledge of supervisory and managerial techniques and methods.

• Knowledge of City practices, policies, and procedures.

• Knowledge of fiscal planning and budget preparation.

• Knowledge of the concepts of equity, including experience in applying equity frameworks to established laws, ordinances, and long-standing practices.

• Skill in oral and written communication.

• Skill in handling multiple tasks and prioritizing.

• Skill in using computers and related software.

• Skill in data analysis and problem solving.

• Skill in planning an organizing.

• Ability to use an equity lens and framework to create inclusive, diverse, and safe workplaces and community programs.

• Ability to manage diversity, understan