Director, Communications and Policy, Visa Integrity Risk Program Management Office

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Description and Responsibilities

Ecosystem Security & Integrity (ESI) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity.  This is achieved through the deployment of risk quality control and/or compliance programs.  The programs are deployed through Visa Rules and additional client guidelines and Visa performs quality control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders.   ESI also works with internal and external stakeholders to further its charter and initiatives.

The key accountability of the Director, Program Management will manage the overall design and deployment of the Visa Integrity Risk Program, which specifically addresses merchant activities that have a heightened risk of illegal or fraudulent activity.    The position provides analytical and operational support to ensure policies, programs, and tools work together to help identify and respond to emerging risks across the payment ecosystem. The Director, Program Management will plan and drive varied projects and programs to ensure the program design and operationalization of policies, procedures, and controls are achieved according to timelines and goals.

Essential Functions

• Develop, maintain, and enhance Visa’s Integrity Risk Program (VIRP)
• Prepare and maintain all related Visa Rules, Policies and Procedures Partner with Visa Finance/Pricing to ensure the Integrity Risk Programs are supported by appropriate pricing & fee strategies that drive desired risk outcomes
• Develop and maintain project plans and perform critical path risk analyses to anticipate and address execution risk to ensure programs are delivered to timelines
• Develop and maintain roadmap for program lifecycle and medium-term planning
• Effectively achieve KRI goals by scoping problems, designing solutions, identifying risks, remove roadblocks, and implement solutions at scale from inception to completion stage.
• Collaborate closely with cross-functional teams (Credit Settlement, Government Engagement, Operations, Case Investigations, Acquirer Controls, Data Science, Policy, Communications, etc.) to drive projects that advance security and integrity (e.g., improve operational processes, implement policy changes, pilot new detection models)
• Work closely with Legal on periodic regulatory landscape scanning as well as analysis of enforcement actions, and drive required updates or changes to the Program
• Engage with legal, investor relations, external regulators, policy makers, industry partners and advocacy groups to support the development of policies, putting in place controls that reduce unlawful activity and improve the safety and integrity of the payment ecosystem
• Partner with corporate communications, legal and other internal and external stakeholders to develop narratives and engagement and communications strategy for various organizations impacting emerging risks, safety and integrity
• Engage on regular basis with Regional Risk teams, and designated VIRP functional leads to ensure consistent program execution, but also to obtain feedback and input on further program enhancements
• Develop and support the deployment of external and internal training and communication material
• Help implementing governance and oversight of program management, including design and maintenance  
• Provide input to the Management Information Systems (MIS)/Analytics team to build-out required program MIS, KRIs and overall reporting packs
• Partner and collaborate closely with Government Engagement, Communications, and other areas to help develop an engagement strategy on advocacy groups active on topics that relate to the Integrity Risk Programs.
• Provide input into the design of the Visa Integrity Risk Program tools, analytic models and platforms, working w