Supervisor, Enrollment & Cobra (Hybrid/Remote)

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

The Enrollment/COBRA Supervisor is responsible for overseeing daily enrollment activities for both self-funded and fully insured accounts . This role requires close collaboration with team members within the department as well as across other departments. The Supervisor will track enrollment data processing through variance reports from 834 file transmissions, paper submissions, and transactions via email and the online portal. They will also provide testing and feedback on process improvements to enhance enrollment operations. Additionally, the Supervisor will oversee the processing of COBRA transactions, including the posting of elections and payments, the generation of COBRA election letters each morning, and the distribution of COBRA reports to groups. The Supervisor will also support training for new hires in both departments and provide ongoing guidance and training to current staff members.

In this role, you’ll also: 

• Provide daily support and supervision to both Enrollment and COBRA staff.
• Assist in training new and existing staff members within both departments.
• Help identify opportunities to improve the overall daily functions within both departments.
• Provide testing and feedback on new programs and methodologies as they become available.
• Work closely with members of other departments to implement new and revised processes relating to the Enrollment and Billing Operations area. 
• Assist in the creation and maintenance of departmental policies and procedures, as well as ensuring staff members’ compliance with these documents.
• Research and resolve eligibility or COBRA questions. 
• Prepare management and client reports as needed.
• Provide yearly reviews for staff. 
• Assist in bi-weekly payroll as well as approving time off for staff. 
• Assist the Enrollment/COBRA manager with tasks as needed.

What you bring

• High School Diploma or equivalent education
• Three to five years of enrollment and COBRA experience
• Two or more years of supervisory or team leader experience
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Why choose us?

• Our space is a reflection of who we are—innovative, open and collaborative.
• Love to get creative? We do too. Brainstorm in one of our team break-out rooms.
• We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. 
• Need to reenergize? Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. 
• We offer our employees flexible work arrangements including remote and hybrid options (depending on the position)
• We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities.

Benefits

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer:

• Medical, Dental and Vision Coverage
• Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Tobacco Cessation Program
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Profit-Sharing Plan
• Quarterly Bonuses
• Generous Paid-Time Off 
• Volunteer Days
• Education Assistance & Professional Development Opportunities
• ….and much much more!