Coordinator, Membership

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Associate Director, Membership

FLSA:

United States of America (Exempt)

Employment Status:

Regular/Full time

The Membership Coordinator contributes to the success of the High’s 40,000 household membership program that generates $3.44M revenue through membership dues. This position provides essential support for members-only events, member communications, and membership campaigns.

This position will supervise a student-intern (when applicable). 
•    30% Members-only Events & Tours
•    30% Member Communications
•    30% Campaign Support
•    10% Miscellaneous

Work Schedule

Monday – Friday, 9am – 5pm (occasional nights and weekends required for special events)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Members-only Events & Tours

• Assist with planning and execution of events that connect members with the Museum, including exhibition previews, docent-led tours, and member appreciation events
• Assist the Assistant Manager, Member Experience with the management of the museum’s Young Professionals Membership Program:
  • Help plan a full yearly calendar of events for YP Members
  • Write and send stewardship emails
  • Create strategies to increase the number of Young Professional Members

Member Communications

• Assist Assistant Manager, Member Experience in revising membership content in print and online regarding campaigns, membership events, and membership benefits.
• Write copy, create, and send membership emails using Prospect2, including:
  • Event invitations and Know Before You Go reminders
  • Monthly Member Newsletters
  • Premium Pickup Reminders
  • Acknowledgment emails
  • Membership stewardship emails
  • Monthly renewal emails
  • Acquisitions emails
  • Gift membership emails
• Manage all membership email calendaring in collaboration with the museum’s marketing department

Campaign Support

• Serve as lead on membership renewal Campaigns: work with Associate Director of Membership and outsourced consultant to create monthly renewal campaigns; oversee creation and distribution of emails; collaborate with Database Manager and Manager Membership, Operations on list creation, tracking, and reporting; test new methods to increase donations 
• Assist the Associate Director of Membership and Assistant Manager, Member Experience with the execution of revenue-generating campaign emails
• Assist Manager, Membership Operations with Matching Gifts program, including promotion, processing, acknowledgements, and tracking
• Assist Assistant Manager, Member Experience with High Impact Fund campaign emails and mailed campaigns      

Miscellaneous

• Assist with answering members’ questions via phone and email (as needed)
• Other duties as assigned by the Assistant Manager, Member Experience

QUALIFICATIONS

Education and Experience

• Bachelor’s degree from a four-year college or university
• 1 – 3 years of experience working in a museum or non-profit organization
• Experience in membership or development preferred

Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of Microsoft Office
• Ability to succeed in a fast-paced, dynamic environment
• Experience with email marketing platforms (Wordfly, Prospect2, MailChimp, Constant Contact, etc.) preferred
• CRM database experience a plus (Tessitura preferred)