Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

PRIMARY DUTIES / RESPONSIBILITIES:

• Manage the day-to-day functions of multiple functions within the property preservation, post-sale, hazard claims and REO Department.
• Extensive knowledge and understanding of all aspects of the property preservation, post-sale, hazard claims and REO processes to ensure compliance with regulatory guidelines.
• Oversight of daily pipeline of property preservation, post-sale, hazard claims and REO files to ensure compliance with regulatory requirements.
• Monitor and identify trends or risks associated with the portfolio.
• Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
• Stay current with pending regulatory and state law changes that could impact processes
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Manages exception reporting used as key controls for minimizing risk.
• Assist wherever needed, when necessary.
• Implements goals, objectives, and work standards for the department.
• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.

• Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors.
• Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

MINIMUM REQUIREMENTS

• 3+ years demonstrated experience in a supervisory or management role
• 5+ years property preservation, post-sale, hazard claims and REO experience within a Mortgage Servicing Organization
• 5+ years experience with GSE and GNMA Investors and MI companies

• Have a strong base knowledge of mortgage servicing and applicable