Service Technician

Job DetailsJob Location: KS Bucklin - Bucklin, KS 67834Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Service Technican to join our team in our Bucklin location. A Service Technician;s primary responsibility is to independently perform complex diagnostic, service repairs and maintainence work on customer and/or dealer-owned agriculture and turf equipment. May require some direction or guidance from th Service Manager or Shop Foreman.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Responsibilities:

Performs diagnostics and repairs on John Deere equipment and technology
Reports any additional work required on equipment to ensure proper operation and safety
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
Keeping records required to establish cost of parts and labor charge to customer
Performs diagnostics and repairs in the field as required
Handle customer issues objectively and tactfully
Answer service phone calls and assisting the customer accordingly
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products   
Participate in John Deere training courses and other continuing education classes, as assigned
Perform related and other duties, as assigned

Experience, Education, Skills, and Knowledge:

High School Diploma, GED, or equivalent experience required; Associates degree preferred.
Valid driver’s license is required
Minimum 1-2 years of experience performing mechanical service repairs required
Ag Tech Graduate or 2 years of John Deere experience preferred
Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures
Knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience communicating effectively verbally and in writing
Ability to lift at least 75 lbs. repeatedly

Benefits:

401(k) w/ company match
Health and Dental Insurance
Life Insurance
Paid Time Off
Company Paid Holidays
Training and Development Opportunities
Employee Discounts
Employee Assistance Program

Qualifications