Utilities Labor Crew Chief II

Date Opened: Thursday, January 22, 2026 12:00 AM

Close Date: Thursday, February 05, 2026 12:00 AM

Department: Charlotte Water Department

Salary: $24.00 - $29.81 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is $26.83 - $29.80, Commensurate with Experience

WORK SCHEDULE: 2nd Shift 2:00 PM - 11:00 PM

JOB SUMMARY

The Labor Crew Chief II supports daily field customer service operations related to CIS billing service orders and meter reading exception service orders. This role provides front-line supervision to Water Service Technicians, including conducting employee evaluations, delivering service order training, providing coaching, and supporting other workgroups as operational needs require.

The Labor Crew Chief II is responsible for ensuring the timely and accurate completion of service orders and for monitoring performance, taking appropriate corrective actions to ensure Water Service Technicians meet or exceed productivity standards and Service Level Agreement (SLA) targets.

Additionally, the position leads high-usage investigations resulting from elevated meter readings and customer complaints. Responsibilities include identifying and resolving metering equipment discrepancies; detecting city and private leaks; educating customers on distinguishing leak sources and troubleshooting methods; conducting pressure tests to address low-pressure complaints; submitting emergency work orders when test results fall below city standards; and analyzing and communicating usage and billing data to effectively resolve or escalate issues.

The Labor Crew Chief II is also expected to perform all service order functions at the proficiency level of a Water Service Technician and Field Investigation Specialist and to routinely conduct and report on quality assurance activities. This position requires a flexible schedule and availability for standby/on-call and emergency response assignments for up to one week at a time.

 ESSENTIAL JOB FUNCTIONS:

•  Performs the duties and functions of the team and is assigned service order work.
• Provides additional training to all incoming new team members
• Provides routine refresher training and training of new or revised SOP or work instructions as needed.
• Coordinates the distribution of work to staff and ensures completion of assignments.
• Assists in the collection of work data and preparation of performance and productivity reports.
• Supports field investigations to provide resolution to escalated customer complaints related to water meter equipment, water quality/pressure concerns, escalated high bill resolutions, and correlated matters. 
• Performs routine vehicle and equipment inspections and reports on deficiencies.
• Continually evaluate work tasks for improved efficiencies and cost reduction.

• Assist in the