Sr Marketing Specialist, Direct Mail

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

As a Sr Marketing Specialist, Direct Mail, you will play a key role in executing and optimizing direct mail campaigns that drive customer acquisition and engagement. This role sits at the intersection of marketing operations, vendor management, and campaign delivery—ensuring programs are executed with precision, efficiency, and accountability.

You’ll own the day-to-day coordination of direct mail campaigns from kickoff through in-home delivery, partnering cross-functionally with internal stakeholders and external vendors to keep timelines on track and quality high. Success in this role requires strong organizational skills, attention to detail, and a proactive mindset to identify opportunities for process improvement and scale.

What You'll Do

• Own end-to-end execution of direct mail campaigns, managing timelines, mail drops, and stakeholder alignment from kickoff through delivery

• Serve as the central point of contact across internal teams and external vendors, leading weekly status meetings and driving accountability against deliverables

• Manage vendor relationships — overseeing production schedules, reviewing creative proofs, and partnering on cost optimization, test strategies, and performance improvements

• Maintain campaign documentation, mail tracker, and the DM playbook as the source of truth for the team

• Support budget management including PR creation, invoice tracking, accruals, and USPS postage funding

• Oversee creative asset organization and accuracy across SharePoint and internal systems, including creative code management across agencies and vendors

• Identify and drive process improvements that increase efficiency, scalability, and audit readiness across DM operations — including exploring where AI tools can reduce manual effort or improve accuracy

• Develop campaign summaries, presentations, and supporting materials that communicate performance and status clearly to stakeholders

About You

• 1-2 years of experience in marketing operations, campaign execution, or direct mail, and can independently own complex workflows without close oversight

• Bachelor's degree in a related field; or equivalent work experience

• You're highly organized and detail-oriented — you catch what others miss and hold yourself to a high bar on accuracy and completeness

• You take ownership of your work and proactively surface risks, resolve issues, and improve processes rather than waiting to be asked

• You manage vendor relationships with confidence, influencing outcomes and holding partners accountable to timelines and quality standards

• You collaborate effectively across teams and adapt your communication style based on audience and context

• You actively look for ways AI can improve your work — from streamlining repetitive tasks to improving documentation quality — and you bring good judgment about what to verify before acting on any output

• You thrive managing multiple priorities in a fast-paced environment and know how to keep things moving without losing rigor

Nice to Have

• Experience with Oracle Fusion for PR creation and budget management

• Familiarity with Asana, JIRA, or similar project tracking tools

• Background in vendor strategy, testing frameworks, or campaign performance analysis

 

Work Location
San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual