Store Team Leader

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

Job Responsibilities 

• Provide leadership in all functions in order to reach company and store goals, as well as keeping a well-functioning store 

• Provide training, coaching and encouragement to all store employees  

• Ensure proper direction is given to all employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store standards 

• Responsible for building a strong team atmosphere and understanding of goals and objectives 

• Accountable to maintain security of the POS system, Bank deposits, Inventory, and to protect these assets from internal and external losses 

• Responsible for ability to read reports (DOMO) and other metrics and develop action plans to overcome opportunities 

• Ensure all paperwork, reports, and other company documents are completed timely and accurately 

• Strive to exceed daily, weekly and monthly production goals in both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.  

• Strive to exceed daily, weekly and monthly store revenue goals by ensuring the store is shopper friendly, keeping all employees informed of results daily, merchandising standards are followed, and celebrating successes with the team.  

• Responsible for ensuring scheduling is based on business needs, special sales, and revenue goals.  

• Working closely with HR/Recruiting in maintaining a positive flow of candidates as well as responsible for an acceptable ratio of turnover.   

• Helps to develop a strong loyalty and retention amongst the team 

• Develop key relationships with other Goodwill departments that will help drive the businesses and help in efficiencies of the store operations. 

• Develop strong morale amongst the team through reward and recognition 

• Manage all functions of the team’s discipline through coaching, development and working with HR partners 

• Utilize all the tools provided to develop your team, including but not limited to: Daily Huddles, Leader of Day checklists, Kaizen maintenance, and daily audits. 

• Develop and Encourage advancement of all employees through training and follow up, providing assignments and work projects, and ensuring your team remains motivated and encouraged in their performance. 

• Ensure all SOPs are available for the team to have access to, including both the production area and the sales floor. 

• Participate and be a strong contributor in management meetings as well as with other Leaders in the organization. 

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally  or informally either orally or in writing. 

Requirements 

• Proficient in the English language  

Preferred Qualifications/Experience  

• High School Diploma or equivalent is required  

• Minimum 3-5 years of retail management experience  

Equipment Used 

• Ten-key or calculator, telephone, offic